Draft for launch review · Not yet effective
Representation and profile claims
Only an authorized representative may claim or manage a business. Information must be accurate, and ownership disputes may require additional checks. A claimed listing identifies a representative; it is not an endorsement.
Consumer participation
Invite customers fairly and do not condition invitations on a positive satisfaction score. Do not purchase ratings, publish reviews on behalf of customers, or require removal of criticism as a condition of providing a remedy. Business replies must protect personal information.
Subscriptions and orders
Before payment, each order must show the exact plan, currency, price, taxes, included users and locations, invitation limits, billing frequency, renewal date, and cancellation terms. Any promotion must state its duration and subsequent price. This draft does not establish final prices or authorize a charge.
Usage and integrations
Invitation allowances measure requests sent, not guaranteed reviews. Any overage or add-on must be clearly disclosed and accepted. Businesses must have a lawful basis to share customer data and send invitations. Integrations and review imports require appropriate rights and source attribution.
Cancellation and refunds
Customers should be able to see and manage active subscriptions in one billing location. Final terms must specify when cancellation takes effect, what access remains, and any refund entitlement. No refund policy is finalized in this draft.
Independence
A subscription does not purchase favorable ratings, concealment, a moderation result, or ownership of consumer content. Cancellation alone does not erase legitimate reviews.
Support and data
Support commitments, export availability, data-processing terms, retention, and service limits must match the functions actually supplied. No sales, ranking, traffic, or review-volume result is guaranteed.